Tuesday 5th May
Prestige Printing is a “third generation family-run business” specialising in colour-matching inks, coatings and chemicals, for commercial, pharmaceutical and food packaging printers.
Georgia Hands, Sales Account Manager, let us know that due to the COVID-19 pandemic, “a large proportion of our commercial customers (they print things like menus, theatre work, brochures, advertising – all your everyday things), have experienced a massive downturn in their work which has affected us considerably”.
Classed as a key business, Prestige Printing “had no option but to continue to trade but we were uncertain about how we’ll move forward and how to carry on without knowing what government advice was [available] and when we were going to get it”. They needed to find a solution and wanted “to see if we could actually speak to a person and get advice”, Georgia let us know that they first went to their “insurance company to see what their take on the coronavirus pandemic was and they literally just emailed me a link to the government website”. This assistance was not enough for the company and Prestige Printing needed further support, “we found the Growth Hub website when we were trying to navigate our way through the government advice”.
When Georgia got in contact with the Growth Hub, she spoke to James Roberts, one of our Business Resilience Account Managers, who “listened to our business and gave us detailed advice on what help we would be eligible for. He has followed me up with emails whenever new information was available and personally followed up all of our queries with Birmingham City Council.”
James provided information and advice about the grants, Coronavirus Business Interruption Loan Scheme (CBILS) and Job Retention Scheme (JRS). He has consistently been in touch with Prestige Printing, regularly updating them on major developments and “we feel like he has personally supported us since the start and helped us feel less worried about the uncertain times” (Georgia Hands, Sales Account Manager).
The grants that they will receive will “help with immediate cash flow from the customers that aren’t ordering and where the turnover has dropped” says Georgia. She has been most impressed with the constant support and advice provided by James as well as his initiative in chasing up Birmingham City Council on Prestige Printing’s behalf and obtaining further support from business contacts.
Georgia is very pleased with the assistance that she has received from the Growth Hub, expressing “how nice it is to speak to somebody on the phone about [our issues]”. This is a great example of how the GBSLEP Growth Hub has gone above and beyond our means to make sure businesses are being supported – a service that every business can expect to receive from us; “thank you for your help as a company, we really appreciate it”.